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Distinguished: From Excellent to Exceptional: Customer Experience in the Age of AI
Jennifer Courchaine
the Moat: Human-Centric Customer Experience in Age of AI
CXKonnect Advisory Group, LLC
From Outcome Blindness to Connection: A Customer Experience Operating Model for the...
Independently Published
the AI Contact Center Handbook: A Practical Field Guide to Customer Experience...
Harvard Business Review Press
Personalized: Customer Strategy in the Age of AI
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