Customer Effort Score in 60 Minutes: How to Measure Friction, Reduce Effort, and Create Easier Experiences

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Customer Effort Score in 60 Minutes: How to Measure Friction, Reduce Effort, and Create Easier Experiences

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Customer Effort Score in 60 Minutes: How to Measure Friction, Reduce Effort, and Create Easier Experiences

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  • 9798175039031

Berrett-Koehler Publishers

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