call Centers: system of Apparent Blame (SAB): Management, supervision, QA, and training failures in centers—and why the real problem lies

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Amazon Call Centers: System of Apparent Blame (SAB): Management, supervision, QA, and training failures in call centers—and why the real problem lies in the system
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Call Centers: System of Apparent Blame (SAB): Management, supervision, QA, and training failures in call centers—and why the real problem lies in the system

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